Travel Operations Automation

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The Cornerstone Travel Operations Automation Suite helps TMCs and corporate travel offices optimize spend and revenue, manage safety and policy compliance, and improve the experience for business travelers.

The Automated Agency

The Traveler Journey

Flight & Seat Search

The CTA Engine searches data from GDS and back-office systems to find available flights that match Joanne’s preferences and her company’s policy in real-time.

Cornerstone picks up this reservation and verifies that it is in Compliance with the Company Policy and Cornerstone’s Seat Checker will advise if seats come available that better match Joanne’s preferences.

System Integrations

The platform can be integrated with outside systems to seamlessly support custom needs of an organization, like hotel discounts provided by event organizers.

Unused Ticket Value

As she’s booking, Joanne gets an automated alert indicating there is unused ticket value that can be used to cover the entire cost of this flight!

Cornerstone’s TicketTrak provides automated loading, tracking, and monitoring of ticket status both pre and post-travel up to the time of expiration. 

Approvals

The reservation is automatically routed for company approval, and Joanne receives approval or guidance on how to fix any policy violations.

The Cornerstone Policy Compliance Manager will automatically route this reservation for approval.

Communications

Personalized messaging, tickets, itineraries and invoices are automatically generated and sent at the optimal moment by the CTA Engine.

Cornerstone’s TicketTrak uses it’s Document Delivery function to all documents are sent at the right time.

QC and Accounting

The reservation is automatically QC’d and the booking automatically feeds back office accounting and expense systems.

Cornerstone’s iQXC platform allows TMC’s better manage reservations, issue tickets, deliver itineraries and produce travel program reporting and analysis.

Re-shopping

Even after the booking, our engine constantly searches for cost cuts, cheaper flight options, preferred seat class and position, alerting Joanne as any improvements become available.

Cornerstone’s Fare Checker product does the searching for lower fares and it’s Seat Checker will continually check for seating options that better match the client’s preferences or assign a seat as required.

Efficiency / Revenue

Mid- and back-office support are minimized by automation.The agency engages in fewer reactive tasks, and focuses on creating memorable experiences for customers—ultimately providing more value with a smaller team. And they capture and maximize every commission automatically, leaving no money on the table.

Booking

Joanne calls her company’s TMC to book business travel.

Cornerstone will send important updates to Joanne through Risk Messenger so she knows the risks at her destination.

Extras

An integration with the right tool, the app automatically serves Joanne a hotel discount offer provided by the organizers of the event she is traveling to and allows her to add the hotel booking with a few clicks.

Payment

Joanne opts to pay for the trip with credit from a flight she canceled during COVID lockdowns.

Cornerstone’s TicketTrak saved Joanne time and money.

Ticket & Itinerary

Joanne receives an auto-generated email with her ticket, itinerary and other relevant information.

Cornerstone’s TicketTrak ensures Joanne has her documents and is ready to travel.

Policy & Safety

The day before her flight, Joanne receives notifications reminding her of relevant company policies, and safety requirements at her departure and destination airports.

Cornerstone will send a notification to Joanne through Risk Messenger to remind her of the most recent policies and safety requirements at her destination.

Airport Services

An integration with the right tool can mean no more last-minute, flustered airport searches for parking, food, and other services. Joanne gets right-moment messages letting her know what’s open and where to go.

Trip Improvement

The day of her flight, a same-cost seat upgrade, an aisle seat near the front exit, becomes available on the same flight. Joanne is notified, and approves the new seat.

Cornerstone’s Seat Checker will notify the TCM of available seats.

Spend Optimization

At Joanne’s office, corporate travel managers model savings opportunities based on things like policy adherence, travel behavior, vendor and changes in cabin class. They course correct on the fly rather than waiting for reports based on old data.

Cornerstone consolidates travel information in order to provide a clear, concise and comprehensive view of an agency or corporation’s travel spend.
TravelOptix allows you to choose your own visualizations, data sources, and viewing device so you can tell the story you want, in the way that you choose. 

The Automated Agency

Flight & Seat Search

Joanne’s agent, Bill, finds the best priced flight to match Joanne’s preferences and her company’s policy in seconds. And he recommends a hotel at Joanne’s destination.

Cornerstone picks up this reservation and verifies that it is in Compliance with the Company Policy and Cornerstone’s Seat Checker will advise if seats come available that better match Joanne’s preferences.

System Integrations

The platform can be integrated with outside systems to seamlessly support custom needs of an organization, like hotel discounts provided by event organizers.

Unused Ticket Value

Bill, gets an automated alert indicating there is unused ticket value that can be used to cover the entire cost of this flight!

Cornerstone’s TicketTrak provides automated loading, tracking, and monitoring of ticket status both pre and post-travel up to the time of expiration. 

Approvals

The reservation is automatically routed for company approval, and Joanne receives approval or guidance on how to fix any policy violations.

The Cornerstone Policy Compliance Manager will automatically route this reservation for approval.

Communication

Personalized messaging, tickets, itineraries and invoices are automatically generated and sent at the optimal moment by the CTA Engine.

Cornerstone’s TicketTrak uses it’s Document Delivery function to all documents are sent at the right time.

QC and Accounting

The reservation is automatically QC’d and the booking automatically feeds back office accounting and expense systems.

Cornerstone’s iQXC platform allows TMC’s better manage reservations, issue tickets, deliver itineraries and produce travel program reporting and analysis.

Re-shopping

Even after the booking, our engine constantly searches for cost cuts, cheaper flight options, preferred seat class and position, alerting Joanne as any improvements become available.

Cornerstone’s Fare Checker product does the searching for lower fares and it’s Seat Checker will continually check for seating options that better match the client’s preferences or assign a seat as required.

Efficiency / Revenue

Mid- and back-office support are minimized by automation.The agency engages in fewer reactive tasks, and focuses on creating memorable experiences for customers—ultimately providing more value with a smaller team. And they capture and maximize every commission automatically, leaving no money on the table.

The Traveler Journal

Booking

Joanne calls her company’s TMC to book business travel.

Cornerstone will send important updates to Joanne through Risk Messenger so she knows the risks at her destination.

Extras

The app automatically serves Joanne a hotel discount offer provided by the organizers of the event she is traveling to and allows her to add the hotel booking with a few clicks.

Payment

Joanne opts to pay for the trip with credit from a flight she canceled during COVID lockdowns.

Cornerstone’s TicketTrak saved Joanne time and money.

Ticket & Itinerary

Joanne receives an auto-generated email with her ticket, itinerary and other relevant information.

Cornerstone’s TicketTrak ensures Joanne has her documents and is ready to travel.

Policy & Safety

The day before her flight, Joanne receives notifications reminding her of relevant company policies, and safety requirements at her departure and destination airports.

Cornerstone will send a notification to Joanne through Risk Messenger to remind her of the most recent policies and safety requirements at her destination.

Airport Services

No more last-minute, flustered airport searches for parking, food, and other services. Joanne gets right-moment messages letting her know what’s open and where to go.

Trip Improvement

The day of her flight, a same-cost seat upgrade, an aisle seat near the front exit, becomes available on the same flight. The app alerts Joanne, who approves the new seat.

Cornerstone’s Seat Checker will notify the TCM of available seats.

Spend Optimization

At Joanne’s office, corporate travel managers model savings opportunities based on things like policy adherence, travel behavior, vendor and changes in cabin class. They course correct on the fly rather than waiting for reports based on old data.

Cornerstone consolidates travel information in order to provide a clear, concise and comprehensive view of an agency or corporation’s travel spend.
TravelOptix allows you to choose your own visualizations, data sources, and viewing device so you can tell the story you want, in the way that you choose.