Careers At Cornerstone

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Think you would make a great addition to the team? Check out our open positions and send your cover letter and resume to

We are always looking for great talent in the areas of engineering, sales and account management, and product management. If you do not see an open position posted below and you are interested in any careers at Cornerstone, please send your cover letter, resume and a brief description of your interested role to

Business Development Manager, Cornerstone Information Systems, Inc.

Cornerstone Information Systems is a growing technology company focused on travel company operations.  We are expanding our sales team and seeking a Business Development Manager to win new customers.  A successful candidate will have a strong background in enterprise software sales and experience in the travel industry.  The position is responsible for generating new revenue by selling Cornerstone technology products and related professional services, including to travel agencies, travel management companies, corporations, non-profits, and government.  This position concentrates on new logo sales.  Some travel is required.  Compensation includes base salary and sales commissions, with opportunities for additional incentives and bonuses.  The position may be in-person, hybrid, or remote, with a preference for in-person. 


Duties and Responsibilities.  A Business Development Manager at Cornerstone must:

  • Gain and maintain a high level of knowledge and expertise re. Cornerstone products and their applications.
  • Achieve individual quota and organizational sales goals through creation and execution of strategic sales plans.
  • Develop sales Leads and Opportunities, independently and as provided via Cornerstone Marketing.
  • Establish rapport and be effective at multiple levels and departments in a prospective client’s organization.
  • Work through complex negotiations, related to both prices and other contract terms and conditions.
  • Collaborate with and support the Account Management team on new revenue cross-sell opportunities.
  • Use Salesforce to maintain Opportunities, Accounts, Leads, Contacts, and phone and email history in order to provide management with status of activities, including sales wins, losses, and progress as well as obstacles.


Skills, Abilities and Experience:  A successful candidate for this position will be:

  • Self-motivated and able to handle multiple priorities.
  • Highly professional in written and verbal communications; excellent presentation skills.
  • Collaborative with matrixed external and internal teams.
  • Experienced in sales involving enterprise operations, e.g., via SaaS tools and platforms.
  • Able to be creative and effective in managing the individual specific contexts of large sales.  


In hiring for this position Cornerstone has preference for:

  • Travel industry experience, especially with technologies that enable and support travel operations, including
  • Knowledge of a web-based corporate travel reservations applications, and
  • Knowledge of travel operations mid-office quality control applications and/or data reporting and analytics.
  • Sales and/or software implementation project experience in travel or other software technologies, especially applications for business operations.
  • Experience in writing proposals, including in response to RFQs / RFPs.
  • Experience in working with sales engineer SMEs on customization of software for enterprise operations.
  • Working knowledge of DevOps and data security and privacy considerations, including re. non- U.S. clients.


Some travel is required for business purposes in this position, including travel outside the United States. 

Remote work location will be considered, with a preference for employee location near or within driving distance of Cornerstone’s Bloomington, IN headquarters.  Regular work in the Bloomington headquarters office is required. 


To Apply:  Please email your resume with cover email or letter expressing your interest, to and include “Business Development Manager” in the subject line.  Thank you.  


April 28, 2023. © Cornerstone Information Systems, Inc. 

iQCX® Programmer

Department: Product and Engineering

Position Summary

The iQCX Programmer will work within a team of programmers, to implement and enhance customers’ business rules processes within the iQCX platform. While reporting to the ResRule team, you will function as an integral part of a Professional Services team, to complete standard implementations and bespoke projects, including development of rules and creation of tables. You will be responsible for determining size, scope, and feasibility of custom requests, and timely completion once customers sign off.

While Cornerstone’s goal is to develop products that are comprehensive and self-maintainable, the primary goal of the Professional Services team is to serve as an extension to those products, to provide custom solutions to those customers that need to operate outside the scope of the standard product offerings.
Qualified candidates must have a strong understanding of programming principles. IQCX ResRule development experience (and certification), along with advanced knowledge of top-down and object-oriented programming, is highly desirable. Experience or knowledge of Application Programming Interfaces is also desirable.

The ideal candidate will have a minimum of three to five (3-5)+ years working experience with iQCX and ResRule development.


Duties and Responsibilities:

  • Work within a team of experienced rule writers
  • Establish and maintain standardized practices for developing rules
  • Understand complex product business requirements
  • Develop Rules to meet requirements and follow standards
  • Attend a regular cadence of stand-ups to review progress and maintain communication with the team(s)
  • Participate in Product Technical Reviews

Knowledge, Skills, and Abilities:

  • 3- 5 years ResRules development experience
  • Travel technology integration experience
  • Strong knowledge of Travel Agency workflows
  • Strong knowledge of 1 or more GDS (agent desktop or back end)
  • Ability to grasp changing technology, and new applications
  • Highly motivated and able to work independently
  • Strict attention to detail/detail oriented
  • Ability to manage multiple projects concurrently
  • Strong written & verbal communication skills
  • Effective organizational and decision-making skills
  • Proven problem solving and research skills
  • Ability to work independently and accept accountability for actions
  • Ability to exercise good judgment and meet deadlines
  • Team player



Please send inquiries to Hiring Manager: Dan Kroeger at

and include “iQCX Programmer” in the email subject line.

Client Support Specialist

Department: Support Services
Reports To: Director of Application Support

Position Summary

As a Client Support Specialist you will be responsible for providing excellent customer service on all assigned Cornerstone Information Systems applications and solutions for a growing technology company focused on the travel industry. This includes providing technical assistance to customers upon request, courteously and promptly resolving customer questions and problems, documenting all related incident records, effectively communicating with Management and colleagues to achieve customer and Cornerstone objectives. You will be held accountable for the quality and responsiveness toward achieving high performance SLAs, managing and completion of strategic customer projects, incident management efficiency and overall customer satisfaction resolving service requests.

Qualified candidates must have demonstrated skills toward systems troubleshooting (hardware & software) and the ability to learn new application solutions (software) skills. Candidates must have excellent communication and documentation skills with the ability to engage in customer problems from creation to completion. Furthermore, travel Industry technical and operations knowledge is desired along with proven aptitude and experience with travel industry-based technology.

The ideal candidate will have a combination of education, training and experience that includes a minimum of three (3+) years working experience in a customer service related position, high-availability software environment, SaaS application operations, demonstrated travel industry experience or relevant service experience. An AS/BS degree or equivalent work experience is desired.

Duties and Responsibilities:

The responsibilities for the Client Support Specialist will include but not be limited to participation in the following areas:

  • Professionalism in all customer relationships
  • Telephone application support
  • Email application support
  • Manage information and incidents via Salesforce
  • Application Knowledge
    • Accuracy in resolving incidents
    • Contribute to the application knowledge-base
    • Contribute to colleague knowledge-base
  • Responsible for high quality and integrity of incident resolutions
  • Monitoring availability and performance of Cornerstone SaaS applications
  • Responsible for customer loyalty and retention

Knowledge, Skills, and Abilities:

  • Highly motivated and able to work independently
  • Strong work ethic with high standards of quality
  • Attention to detail / detail oriented
  • Ability to manage multiple support incidents concurrently
  • Travel operations industry experience
  • Strong written and verbal communication skills
  • Excellent relationship skills
  • Effective troubleshooting and decision-making skills
  • Professional and courteous
  • Proven interpretation, problem solving and research skills
  • Ability to accept accountability for actions
  • Team Player

Credentials and Experience:

  • Associates Degree (AS) and/or Bachelors Degree (BA / BS)
  • Three (3+) years related customer service experience
  • Equivalent combination of education and experience acceptable


Cornerstone Information Systems offers a benefits package to full-time employees including medical, dental, vacation, employee revenue sharing, and 401k. Cornerstone is an equal opportunity employer (EOE) and strongly supports diversity in the workforce.

To apply send resume to Cornerstone Information Systems, Systems Department, 304 W. Kirkwood Ave., Suite 101, Bloomington, IN 47404 or email to