Careers At CIS

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Think you would make a great addition to the team? Check out our open positions and send your cover letter and resume to jobs@ciswired.com.

We are always looking for great talent in the areas of engineering, sales and account management, and product management. If you do not see an open position posted below and you are interested in joining the team at Cornerstone, please send your cover letter, resume and a brief description of your interested role to jobs@ciswired.com.

Research & Business Analyst

Department: Product Strategy

Position Summary

Cornerstone Information Systems is seeking to hire a Research & Business Analyst for our Product Strategy department based in the company’s Bloomington, Indiana headquarters.

We are looking for a naturally curious and motivated individual to join our new product strategy and research team in our Bloomington, IN office. If you have a passion for working with data, engaging in research, and assisting in the development and validation of potential offerings for Cornerstone’s product strategy, this opportunity is for you!

The Research & Business Analyst will be part of the product strategy team and conduct research on market sizes, businesses, new product ideas, and customers to support related diversification efforts.  This person will also assist with launching new product ideas and businesses. The research will include third party and direct research sources. Additionally, you will make recommendations based on the information and data gathered as to best paths to pursue and which to avoid pursuing.

Key Functions:

  • Gather and evaluate third party data and information to help build case and simple models for investment and launch opportunities.
  • Assist in designing and executing first person research and interviews to evaluate viability of various new business and customer opportunities.
  • Perform various techniques on data, including loading, cleaning, wrangling, integrating, analyzing and reporting.
  • Make recommendations based on data and research on possible paths to pursue further.
  • Participate in ideation meetings with team to generate possible new customers, products and services to pursue or develop.
  • Other duties as assigned.

Requirements:

  • Bachelor’s degree in Business, Statistics Cognitive/Behavioral/Social Science, or related field.
  • Experience in qualitative and quantitative market research strongly preferred.
  • Highly self-motivated and directed.
  • Logical and efficient.
  • Strong communication skills, both verbal and written.
  • Excellent listening and interpersonal skills.
  • Experience working in a team-oriented, collaborative environment.
  • Excellent analytical and creative problem-solving skills.
  • Proficiency in Microsoft Office suite and some combination of Qlik, R, Python, or other data tools preferred.
  • Proficiency in descriptive and inferential statistics preferred.

 

Applicants:

Please send inquiries to Hiring Manager: Dr. Rob Ingersoll at ringersoll@ciswired.com

and include “Business & Research Analyst” in the email subject line.

Project Manager

Position Summary

The Project Manager will be responsible for coordinating and delivering implementation and projects for a growing technology company focused on the travel industry. This includes partnering with Delivery Consultants, monitoring and managing project timelines and deliverables, effectively communicating with project teams and customers, and partnering with legal, sales, product development and product support to achieve customer and Cornerstone objectives in order to deliver projects on time and within budget

Qualified candidates must have a strong understanding of Project Management methodologies and “best practice” procedures, as well as travel industry technical and operations knowledge, customer service principles, and excellent customer communication skills.

Duties and Responsibilities

(Other duties may be assigned as needed)

  • Project planning and implementation
  • Implement and manage change when necessary to meet project outputs
  • Manage and track day-to-day aspects of complex and multi-phase projects
  • Review and manage scope and deliverables
  • Manage and report on project timelines in order to deliver projects on time and within budget
  • Effectively apply our methodology and enforce project standards
  • Facilitate or attend Internal or External Project calls
  • Prepare for engagement reviews and quality assurance procedures
  • Identify, minimize, and mitigate risk exposure
  • Ensure project documents are complete, current, and stored appropriately
  • Manage project budget
  • Consult with clients on development, testing, and release of applications
  • Provide project update to the PMO Manager for issues, problems, trends, unusual occurrences
  • Strong analytical skills
  • Ability to deliver clear and concise communications
  • Ability to work independently
  • Other functions as required in the performance of Cornerstone daily business requirements
  • Work with multiple internal departments
  • Maintain a high level of customer satisfaction

Essential Position Functions

  • Ability to understand Cornerstone technology, customer applications, internal processes and procedures, and standards of performance.
  • Proficiency with MS Word, MS Excel, MS PowerPoint
  • Skilled at motivating internal/external teams and customers
  • Self-motivated and able to handle multiple priorities
  • Able to respond to a rapidly changing environment

Education and/or Experience

  • Two-Three years travel industry experience
  • College degree or equivalent industry experience
  • Project management experience
  • Experience with corporate travel industry preferred
  • Knowledge of corporate travel reservations application preferred
  • Knowledge of travel mid-office quality control application preferred
  • Knowledge of data management and reporting application preferred

Compensation:

Cornerstone Information Systems offers a benefits package to full-time employees including medical, dental, vacation, employee revenue sharing, and 401k. Cornerstone is an equal opportunity employer (EOE) and strongly supports diversity in the workforce.

Applicants:  Please send inquiries to Hiring Manager: Amy Burns at aburns@ciswired.com

and include “Project Manager” in the email subject line. https://www.ciswired.com

Client Support Specialist

Department: Support Services
Reports To: Director of Application Support

Position Summary

As a Client Support Specialist you will be responsible for providing excellent customer service on all assigned Cornerstone Information Systems applications and solutions for a growing technology company focused on the travel industry. This includes providing technical assistance to customers upon request, courteously and promptly resolving customer questions and problems, documenting all related incident records, effectively communicating with Management and colleagues to achieve customer and Cornerstone objectives. You will be held accountable for the quality and responsiveness toward achieving high performance SLAs, managing and completion of strategic customer projects, incident management efficiency and overall customer satisfaction resolving service requests.

Qualified candidates must have demonstrated skills toward systems troubleshooting (hardware & software) and the ability to learn new application solutions (software) skills. Candidates must have excellent communication and documentation skills with the ability to engage in customer problems from creation to completion. Furthermore, travel Industry technical and operations knowledge is desired along with proven aptitude and experience with travel industry-based technology.

The ideal candidate will have a combination of education, training and experience that includes a minimum of three (3+) years working experience in a customer service related position, high-availability software environment, SaaS application operations, demonstrated travel industry experience or relevant service experience. An AS/BS degree or equivalent work experience is desired.

Duties and Responsibilities:

The responsibilities for the Client Support Specialist will include but not be limited to participation in the following areas:

  • Professionalism in all customer relationships
  • Telephone application support
  • Email application support
  • Manage information and incidents via Salesforce
  • Application Knowledge
    • Accuracy in resolving incidents
    • Contribute to the application knowledge-base
    • Contribute to colleague knowledge-base
  • Responsible for high quality and integrity of incident resolutions
  • Monitoring availability and performance of Cornerstone SaaS applications
  • Responsible for customer loyalty and retention

Knowledge, Skills, and Abilities:

  • Highly motivated and able to work independently
  • Strong work ethic with high standards of quality
  • Attention to detail / detail oriented
  • Ability to manage multiple support incidents concurrently
  • Travel operations industry experience
  • Strong written and verbal communication skills
  • Excellent relationship skills
  • Effective troubleshooting and decision-making skills
  • Professional and courteous
  • Proven interpretation, problem solving and research skills
  • Ability to accept accountability for actions
  • Team Player

Credentials and Experience:

  • Associates Degree (AS) and/or Bachelors Degree (BA / BS)
  • Three (3+) years related customer service experience
  • Equivalent combination of education and experience acceptable

Compensation:

Cornerstone Information Systems offers a benefits package to full-time employees including medical, dental, vacation, employee revenue sharing, and 401k. Cornerstone is an equal opportunity employer (EOE) and strongly supports diversity in the workforce.

To apply send resume to Cornerstone Information Systems, Systems Department, 304 W. Kirkwood Ave., Suite 101, Bloomington, IN 47404 or email to jobs@ciswired.com

Lead/Senior Data Software Engineer

Department: Engineering
Reports To: Director of  Engineering

Position Summary

Cornerstone Information Systems is searching for a full-time Lead/Senior Data Software Engineer for our Engineering team.  This position is ideally based in our Bloomington, IN headquarters, but we will consider a remote arrangement for the right candidate.

Cornerstone Information Systems , a growing technology company focused on the ever-changing dynamic travel industry, is looking for an experienced Senior/Lead Software Engineer to join our growing engineering team.  A successful candidate will act as a leader for software development efforts around Cornerstone’s data services platform including the design and development of a cloud-based data lake/analytics solution and an API management platform.

Duties and Responsibilities:

The responsibilities for the Lead/Senior Data Software Engineer will include but not be limited to participation in the following areas:

  • Design and develop application features as part of an Agile development process
  • Analyze and recommend architecture and technical enhancements
  • Mentor technical and non-technical team members

Knowledge, Skills, and Abilities:

  • 3-5+ years leading the development of large-scale data applications
  • Good verbal and written communication skills
  • Experience with AWS and/or Azure
  • Familiarity with containers (Docker, Kubernetes)
  • Familiarity with API management
  • Experience with Serverless technologies
  • Experience with modern web frameworks (ReactJS, Angular)
  • Experience with multiple programming/scripting languages such as C#, Java, Python, JavaScript

Preferred Credentials and Experience:

  • Must have a solid technical background coupled with the desire and ability to grasp skills quickly
  • Corporate Travel related experience
  • BS in Computer Science or related field or equivalent combination of education and experience

To apply send resume to Cornerstone Information Systems, Engineering Department, 304 W. Kirkwood Ave., Suite 101, Bloomington, IN 47404 or email to jobs@ciswired.com with “Lead Software Engineer” in the email subject line.

.Net Software Engineer

Position Summary

Cornerstone Information Systems seeks a Mid-level/Senior .Net Software Engineer for our Engineering team.  This position is ideally based in our Bloomington, IN headquarters, but we will consider a remote arrangement for the right candidate.

Cornerstone Information Systems is searching for a full-time C#/.Net Software Engineer to oversee and develop application functions for a growing technology company focused on the ever-changing, dynamic travel industry.  The ideal candidate will have a minimum of 3 years of full life cycle software engineering experience and demonstrated travel industry knowledge.

Duties and Responsibilities:

The responsibilities for the .Net Software Engineer will include but not be limited to participation in the following areas:

  • Working in a fast-paced environment to deliver on critical business initiatives
  • Apply coding and analytical skills in all phases of the software development life cycle
  • Analyze existing codes and designs
  • Maintain, debug and test applications as needed

Knowledge, Skills, and Abilities:

  • Knowledge of OOP concepts and component design
  • Good verbal and written communication skills
  • Excellent organizational, problem-solving, coding, unit testing and debugging skills
  • Experience with .Net technologies (ASP.NET, VB.NET, C#) and SQL
  • Experience with web development (HTML, JavaScript, CSS)
  • Experience with JSON and XML
  • Experience with web services (SOAP, RESTful)
  • Experience working in an Agile Scrum development environment

Preferred Credentials and Experience:

  • Corporate Travel related experience
  • Familiarity with Test-driven development (TDD)
  • Familiarity with multiple development/scripting languages (Java, C#, Python, JavaScript, etc.)
  • Familiarity with scaling large data sets
  • Bachelor’s Degree in Computer Science or related field of study

To apply send resume to Cornerstone Information Systems, Engineering Department, 304 W. Kirkwood Ave., Suite 101, Bloomington, IN 47404 or email to jobs@ciswired.com with “.Net Software Engineer” in the email subject line.