Careers At CIS

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Think you would make a great addition to the team? Check out our open positions and send your cover letter and resume to jobs@ciswired.com.

We are always looking for great talent in the areas of engineering, sales and account management, and product management. If you do not see an open position posted below and you are interested in joining the team at Cornerstone, please send your cover letter, resume and a brief description of your interested role to jobs@ciswired.com.

Research & Business Analyst

Department: Product Strategy

Position Summary

Cornerstone Information Systems is seeking to hire a Research & Business Analyst for our Product Strategy department based in the company’s Bloomington, Indiana headquarters.

We are looking for a naturally curious and motivated individual to join our new product strategy and research team in our Bloomington, IN office. If you have a passion for working with data, engaging in research, and assisting in the development and validation of potential offerings for Cornerstone’s product strategy, this opportunity is for you!

The Research & Business Analyst will be part of the product strategy team and conduct research on market sizes, businesses, new product ideas, and customers to support related diversification efforts.  This person will also assist with launching new product ideas and businesses. The research will include third party and direct research sources. Additionally, you will make recommendations based on the information and data gathered as to best paths to pursue and which to avoid pursuing.

Key Functions:

  • Gather and evaluate third party data and information to help build case and simple models for investment and launch opportunities.
  • Assist in designing and executing first person research and interviews to evaluate viability of various new business and customer opportunities.
  • Perform various techniques on data, including loading, cleaning, wrangling, integrating, analyzing and reporting.
  • Make recommendations based on data and research on possible paths to pursue further.
  • Participate in ideation meetings with team to generate possible new customers, products and services to pursue or develop.
  • Other duties as assigned.

Requirements:

  • Bachelor’s degree in Business, Statistics Cognitive/Behavioral/Social Science, or related field.
  • Experience in qualitative and quantitative market research strongly preferred.
  • Highly self-motivated and directed.
  • Logical and efficient.
  • Strong communication skills, both verbal and written.
  • Excellent listening and interpersonal skills.
  • Experience working in a team-oriented, collaborative environment.
  • Excellent analytical and creative problem-solving skills.
  • Proficiency in Microsoft Office suite and some combination of Qlik, R, Python, or other data tools preferred.
  • Proficiency in descriptive and inferential statistics preferred.

 

Applicants:

Please send inquiries to Hiring Manager: Dr. Rob Ingersoll at ringersoll@ciswired.com

and include “Business & Research Analyst” in the email subject line.

Project Manager

Position Summary

The Project Manager will be responsible for coordinating and delivering implementation and projects for a growing technology company focused on the travel industry. This includes partnering with Delivery Consultants, monitoring and managing project timelines and deliverables, effectively communicating with project teams and customers, and partnering with legal, sales, product development and product support to achieve customer and Cornerstone objectives in order to deliver projects on time and within budget

Qualified candidates must have a strong understanding of Project Management methodologies and “best practice” procedures, as well as travel industry technical and operations knowledge, customer service principles, and excellent customer communication skills.

Duties and Responsibilities

(Other duties may be assigned as needed)

  • Project planning and implementation
  • Implement and manage change when necessary to meet project outputs
  • Manage and track day-to-day aspects of complex and multi-phase projects
  • Review and manage scope and deliverables
  • Manage and report on project timelines in order to deliver projects on time and within budget
  • Effectively apply our methodology and enforce project standards
  • Facilitate or attend Internal or External Project calls
  • Prepare for engagement reviews and quality assurance procedures
  • Identify, minimize, and mitigate risk exposure
  • Ensure project documents are complete, current, and stored appropriately
  • Manage project budget
  • Consult with clients on development, testing, and release of applications
  • Provide project update to the PMO Manager for issues, problems, trends, unusual occurrences
  • Strong analytical skills
  • Ability to deliver clear and concise communications
  • Ability to work independently
  • Other functions as required in the performance of Cornerstone daily business requirements
  • Work with multiple internal departments
  • Maintain a high level of customer satisfaction

Essential Position Functions

  • Ability to understand Cornerstone technology, customer applications, internal processes and procedures, and standards of performance.
  • Proficiency with MS Word, MS Excel, MS PowerPoint
  • Skilled at motivating internal/external teams and customers
  • Self-motivated and able to handle multiple priorities
  • Able to respond to a rapidly changing environment

Education and/or Experience

  • Two-Three years travel industry experience
  • College degree or equivalent industry experience
  • Project management experience
  • Experience with corporate travel industry preferred
  • Knowledge of corporate travel reservations application preferred
  • Knowledge of travel mid-office quality control application preferred
  • Knowledge of data management and reporting application preferred

Compensation:

Cornerstone Information Systems offers a benefits package to full-time employees including medical, dental, vacation, employee revenue sharing, and 401k. Cornerstone is an equal opportunity employer (EOE) and strongly supports diversity in the workforce.

Applicants:  Please send inquiries to Hiring Manager: Amy Burns at aburns@ciswired.com

and include “Project Manager” in the email subject line. https://www.ciswired.com

Client Support Specialist

Department: Support Services
Reports To: Director of Application Support

Position Summary

As a Client Support Specialist you will be responsible for providing excellent customer service on all assigned Cornerstone Information Systems applications and solutions for a growing technology company focused on the travel industry. This includes providing technical assistance to customers upon request, courteously and promptly resolving customer questions and problems, documenting all related incident records, effectively communicating with Management and colleagues to achieve customer and Cornerstone objectives. You will be held accountable for the quality and responsiveness toward achieving high performance SLAs, managing and completion of strategic customer projects, incident management efficiency and overall customer satisfaction resolving service requests.

Qualified candidates must have demonstrated skills toward systems troubleshooting (hardware & software) and the ability to learn new application solutions (software) skills. Candidates must have excellent communication and documentation skills with the ability to engage in customer problems from creation to completion. Furthermore, travel Industry technical and operations knowledge is desired along with proven aptitude and experience with travel industry-based technology.

The ideal candidate will have a combination of education, training and experience that includes a minimum of three (3+) years working experience in a customer service related position, high-availability software environment, SaaS application operations, demonstrated travel industry experience or relevant service experience. An AS/BS degree or equivalent work experience is desired.

Duties and Responsibilities:

The responsibilities for the Client Support Specialist will include but not be limited to participation in the following areas:

  • Professionalism in all customer relationships
  • Telephone application support
  • Email application support
  • Manage information and incidents via Salesforce
  • Application Knowledge
    • Accuracy in resolving incidents
    • Contribute to the application knowledge-base
    • Contribute to colleague knowledge-base
  • Responsible for high quality and integrity of incident resolutions
  • Monitoring availability and performance of Cornerstone SaaS applications
  • Responsible for customer loyalty and retention

Knowledge, Skills, and Abilities:

  • Highly motivated and able to work independently
  • Strong work ethic with high standards of quality
  • Attention to detail / detail oriented
  • Ability to manage multiple support incidents concurrently
  • Travel operations industry experience
  • Strong written and verbal communication skills
  • Excellent relationship skills
  • Effective troubleshooting and decision-making skills
  • Professional and courteous
  • Proven interpretation, problem solving and research skills
  • Ability to accept accountability for actions
  • Team Player

Credentials and Experience:

  • Associates Degree (AS) and/or Bachelors Degree (BA / BS)
  • Three (3+) years related customer service experience
  • Equivalent combination of education and experience acceptable

Compensation:

Cornerstone Information Systems offers a benefits package to full-time employees including medical, dental, vacation, employee revenue sharing, and 401k. Cornerstone is an equal opportunity employer (EOE) and strongly supports diversity in the workforce.

To apply send resume to Cornerstone Information Systems, Systems Department, 304 W. Kirkwood Ave., Suite 101, Bloomington, IN 47404 or email to jobs@ciswired.com

Lead/Senior Data Software Engineer

Department: Engineering
Reports To: Director of  Engineering

Position Summary

Cornerstone Information Systems is searching for a full-time Lead/Senior Data Software Engineer for our Engineering team.  This position is ideally based in our Bloomington, IN headquarters, but we will consider a remote arrangement for the right candidate.

Cornerstone Information Systems , a growing technology company focused on the ever-changing dynamic travel industry, is looking for an experienced Senior/Lead Software Engineer to join our growing engineering team.  A successful candidate will act as a leader for software development efforts around Cornerstone’s data services platform including the design and development of a cloud-based data lake/analytics solution and an API management platform.

Duties and Responsibilities:

The responsibilities for the Lead/Senior Data Software Engineer will include but not be limited to participation in the following areas:

  • Design and develop application features as part of an Agile development process
  • Analyze and recommend architecture and technical enhancements
  • Mentor technical and non-technical team members

Knowledge, Skills, and Abilities:

  • 3-5+ years leading the development of large-scale data applications
  • Good verbal and written communication skills
  • Experience with AWS and/or Azure
  • Familiarity with containers (Docker, Kubernetes)
  • Familiarity with API management
  • Experience with Serverless technologies
  • Experience with modern web frameworks (ReactJS, Angular)
  • Experience with multiple programming/scripting languages such as C#, Java, Python, JavaScript

Preferred Credentials and Experience:

  • Must have a solid technical background coupled with the desire and ability to grasp skills quickly
  • Corporate Travel related experience
  • BS in Computer Science or related field or equivalent combination of education and experience

To apply send resume to Cornerstone Information Systems, Engineering Department, 304 W. Kirkwood Ave., Suite 101, Bloomington, IN 47404 or email to jobs@ciswired.com with “Lead Software Engineer” in the email subject line.

.Net Software Engineer

Position Summary

Cornerstone Information Systems seeks a Mid-level/Senior .Net Software Engineer for our Engineering team.  This position is ideally based in our Bloomington, IN headquarters, but we will consider a remote arrangement for the right candidate.

Cornerstone Information Systems is searching for a full-time C#/.Net Software Engineer to oversee and develop application functions for a growing technology company focused on the ever-changing, dynamic travel industry.  The ideal candidate will have a minimum of 3 years of full life cycle software engineering experience and demonstrated travel industry knowledge.

Duties and Responsibilities:

The responsibilities for the .Net Software Engineer will include but not be limited to participation in the following areas:

  • Working in a fast-paced environment to deliver on critical business initiatives
  • Apply coding and analytical skills in all phases of the software development life cycle
  • Analyze existing codes and designs
  • Maintain, debug and test applications as needed

Knowledge, Skills, and Abilities:

  • Knowledge of OOP concepts and component design
  • Good verbal and written communication skills
  • Excellent organizational, problem-solving, coding, unit testing and debugging skills
  • Experience with .Net technologies (ASP.NET, VB.NET, C#) and SQL
  • Experience with web development (HTML, JavaScript, CSS)
  • Experience with JSON and XML
  • Experience with web services (SOAP, RESTful)
  • Experience working in an Agile Scrum development environment

Preferred Credentials and Experience:

  • Corporate Travel related experience
  • Familiarity with Test-driven development (TDD)
  • Familiarity with multiple development/scripting languages (Java, C#, Python, JavaScript, etc.)
  • Familiarity with scaling large data sets
  • Bachelor’s Degree in Computer Science or related field of study

To apply send resume to Cornerstone Information Systems, Engineering Department, 304 W. Kirkwood Ave., Suite 101, Bloomington, IN 47404 or email to jobs@ciswired.com with “.Net Software Engineer” in the email subject line.

Application Specialist at ApexConnect

Position Description:

Cornerstone Information Systems’  ApexConnect Division is seeking candidates for: Application Specialist Department – Client Services 

See more about working at ApexConnect here

As an Application Specialist you will be responsible for providing excellent client service on all assigned ApexConnect applications and solutions for a growing technology company. This includes monitoring daily application support activities, providing technical assistance to colleagues and clients with project implementations, troubleshooting and documenting issues for escalation when necessary, effectively communicating with Leadership and colleagues to achieve client and ApexConnect objectives. You will be held accountable for the quality and responsiveness toward achieving high performance SLAs, managing and completion of strategic client projects, incident management efficiency and overall client satisfaction resolving service requests and implementation projects.

Qualified candidates must have demonstrated skills toward systems troubleshooting (hardware & software), ability to learn new application solutions (software & database), and independent as well as teamwork leadership skills. You must have excellent communication and documentation skills with the ability to engage in client problems from creation to completion. Furthermore, experience with financial & expense systems, API systems, ERP systems, and HR systems is desired along with a proven aptitude of basic accounting principles.

The ideal candidate will have a combination of education, training and experience that includes a minimum of three (3+) years education or working experience with software and database applications and three (3+) years working experience in a client service related position, high-availability software environment, SaaS application operations, and cloud-based services experience. An AS/BS degree or equivalent work experience is desired.

  

Duties and Responsibilities:

The responsibilities for the Application Specialist will include but not be limited to participation in the following areas:

  • Professionalism in all relationships
  • Initial triage for client support requests
  • Work with colleagues to resolve client issues that cannot be resolved during triage
  • Make updates to client SQL stored procedures where appropriate to resolve support issues
  • Liaison for Development incidents (updates & enhancements)
  • Client advocate with Partners where appropriate to resolve issues
  • Problem escalation resource (internal & departmental)
  • Responsible for efficiently producing thorough and accurate incident resolutions
  • Departmental Documentation
    • Manage information and incidents via Salesforce FAQs
    • Organize internal documents (Sharepoint)
    • Develop and maintain processes and procedures where applicable
  • Application Knowledge
    • Accuracy in resolving incidents
    • Ability to interpret business rules and data mappings into stored procedure templates
    • Ability to learn and interact with API’s, ERP’s and HR’s
    • Contribute to the application knowledgebase
    • Contribute to colleague knowledgebase
  • Develop and Monitor Performance Metrics
    • Issue tracking, resolution efficiency and quality
    • Client retention
    • Client satisfaction
    • Client loyalty

 Knowledge, Skills and Abilities:

  • Accounting application knowledge (financial & expense systems)
  • API’s / ERP’s / HR’s experience
  • SQL experience is a must (including Stored Procedures)
  • Highly motivated and able to work independently
  • Strong work ethic with high standards of quality
  • Attention to detail / detail oriented
  • Ability to manage multiple support incidents concurrently
  • Strong written & verbal communication skills
  • Excellent relationship skills
  • Effective troubleshooting and decision making skills
  • Professional & courteous
  • Proven interpretation, problem solving and research skills
  • Ability to accept accountability for actions
  • Team Player

 

Credentials and Experience:

  • Associates Degree (AS)
  • Bachelor’s Degree (BA / BS)
  • SQL Database experience (including stored procedures)
  • C# Development experience a plus
  • Three (3+) years software & database applications experience
  • Three (3+) years related service oriented business experience
  • Equivalent combination of education and experience

 

To apply send resume to careers@apexconnect.io or mail to:
ApexConnect
Attention: Careers
304 West Kirkwood Avenue, Suite 101
Bloomington, IN 47404

Channel Sales Representative at ApexConnect

Position Title: Channel Sales Representative                            

Department: Sales & Marketing

Position Reports To: VP Sales & Marketing                              

Revised: November 2020

 

ApexConnect

ApexConnect, a growing iPaaS solution provider, is a finance, payment and human capital management automation company. Our cloud-based Core Connector Platform™ leverages the latest in business process automation to connect enterprise systems. Using pre-built interfaces with standard and customizable logic sets we can Automate expense, purchase order, invoice, human capital management, document management and payment processes with little to no client IT participation needed.

Having processed $6B of direct and indirect spend for customers, ApexConnect has made over 1100 connections for companies covering three continents. Connecting AP automation platforms to ERP, Accounting, Human Capital Management and Payment Solutions, ApexConnect connects its customers tech stack to eliminate data silos. Although we may talk geek with a vocabulary filled with providers, digital workers, transformations and three letter acronyms such as EDI, ERP, and API; our focus on – “the how and why for customers” is unwavering.

Position Profile

The Channel Sales Representative (CSR) will identify and qualify opportunities within their Channel and consult with America’s businesses, leveraging ApexConnect’s key referral channels to educate stakeholders on our services, and provide consultative solutions to increase market share and drive revenue.

The CSR will contribute to strategies to drive Channel revenues as well as assuming ownership for revenue generation within the assigned channel, as well as the quality and strength of the relationships within them.

 

The CSR overachieves the software license revenue goals and generates funnel activity at least three times the quota in pipeline opportunity. The CSR does work the channel however we are looking for a “hunter” mentality toward the channel to develop and close software license transactions.  They will be responsible for driving opportunities that are based on the value of integrations for our customers. The CSR is expected to be an expert at communicating value in a compelling business case to customers & prospects to achieve assigned quotas.

ApexConnect values the entrepreneurial spirit, fostering creativity and building lasting relationships and meaningful relationships. We look for the CSR to creates and nurtures internal and external executive relationships independently while leveraging internal teams to drive individual and company success.

Duties and Responsibilities:

Account and Customer Relationship Management, Sales and Software License, and Cloud Subscription Revenue.

  • Annual revenue – Achieve / exceed unit and quota targets.
  • Sales strategies – Develops effective and specific channel plans to ensure revenue target delivery and sustainable growth.   Develop relationships in various revenue net new and existing customers of the channel to drive qualified leads, pipeline and closed business.
  • Trusted advisor – Establishes strong relationships based on knowledge of customer requirements and commitment to value (value of counsel and expertise, the value of solutions, the value of implementation expertise).  Builds a foundation on which to harvest future business opportunities and accurate account information and coaching.
  • Channel savvy – Collaborate with key referral sources, including channel partner’s regional sales executives, solution consultants, client sales executives and their prospect and customers with the goal of education and consultation to secure the sales for ApexConnect.
  • Customer acumen – Actively understand each customer’s technology footprint, growth plans, channel positioning, and competitive landscape.  

Demand Generation, Pipeline and Opportunity Management

  • Pipeline planning – Follow a disciplined approach to maintaining a rolling pipeline. Keep the pipeline current and moving up the pipeline curve. 
  • Pipeline partnerships – Leverage support organizations including Marketing, Service Delivery, and partners to develop plans into attainable channel pipeline.   
  • Hunter mentality: Leverage the Go-to-Market Sales Strategies through the channel to identify customers’ needs and present the ApexConnect solution to key stakeholders and decision makers to increase revenue and market share.
  • Channel Lead Flow: Schedule and conduct meetings from the lead flow with the channel sales team or directly with prospects to qualify and drive deal flow.
  • Leverage ApexConnect – Be proficient in and bring all ApexConnect offers to bear on sales pursuits.
  • Advance and close sales opportunities – through the successful execution of the sales strategy and roadmap.
  • Develop and support all ApexConnect efforts to drive results from the channel.

Sales Excellence

  • Sell value.  
  • Orchestrate resources: deploy appropriate teams to execute winning sales. 
  • Utilize best practice sales models.
  • Understand competition and effectively position solutions against them.
  • Collect, complete, and submit all necessary paperwork for new sales within the best interests of ApexConnect business objectives.
  • Maintain CRM system with accurate customer and pipeline information.

Knowledge / Skills / Abilities:

  • Demonstrated history of achieving a sales quota in a channel environment of selling cloud-based solutions.
  • Hunter mentality with experience working the full cycle of complex channel sales and presenting to Financial buyers.
  • When required, address and escalate client and prospect concerns to our Service Partners, and follow-up as necessary to ensure satisfactory resolution.
  • May be required to travel for purposes of visiting channel partners, and attending ongoing training, and/or area meetings.
  • Upholds and demonstrates the ApexConnect’s Values with every interaction internally and externally.
  • Possess the ability and self-motivation to work independently in a remote organizational environment.
  • Strong oral and written communication skills.

Credentials and Experience:

  • Bachelor’s Degree (BA / BS) or higher strongly preferred
  • 3+ years of experience in sales of cloud-based solutions
  • Proven track record in business application software sales.
  • Experience in the lead role of a team selling environment.
  • Demonstrated success with small & mid-sized transactions in a fast-paced, consultative, and competitive market.
  • Experience with SAP Concur or a like company a plus

To apply send resume to careers@apexconnect.io or mail to:

 

ApexConnect

Attention: Careers

304 West Kirkwood Avenue, Suite 101

Bloomington, IN 47404