Careers At Cornerstone

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Think you would make a great addition to the team? Check out our open positions and send your cover letter and resume to jobs@ciswired.com.

We are always looking for great talent in the areas of engineering, sales and account management, and product management. If you do not see an open position posted below and you are interested in any careers at Cornerstone, please send your cover letter, resume and a brief description of your interested role to jobs@ciswired.com.

System Administrator

System Administrator

The Systems Administrator will be responsible for maintaining smooth operations of all Cornerstone Information Systems networks, systems, and SaaS applications.  The successful candidate must have demonstrated skills toward systems troubleshooting (hardware and software), network topology, systems architecture, and independent as well as teamwork skills. You must have excellent communication and documentation skills with the ability to engage in systems projects from inception to completion.

The ideal candidate will have working experience in Systems Administration, high-availability systems management, SaaS application operations, demonstrated travel industry experience or relevant management experience. An Associates Degree (AS) or Bachelors Degree (BA/BS) or equivalent work experience is required. Certifications (complete or in progress) for Microsoft operating systems, database (SQL Server), security or networking are desirable.

Job Duties and Responsibilities:

  • Assist with managing and monitoring IT operations
  • Monitor and maintain PC’s, servers, and network connectivity and performance
  • Respond to production system outages
  • Configure new servers, computers, and related equipment
  • Maintain hardware and software updates
  • Maintain asset inventories of all IT managed equipment
  • Create and administer user accounts in Active Directory/Azure/AWS

Qualifications (Education, Experience, Certifications & KSA):

  • 1 year of experience administering complex IT systems
  • Knowledge of virtualization technologies such as VMware
  • Basic understanding of information security best practices
  • Basic knowledge of cloud platforms AWS/Azure
  • Adaptable, flexible, patient, and professional even under tense situations
  • Ability to work in a fast paced often high-pressure environments
  • Strong attention to detail and excellent organizational skills
  • Excellent written, oral, interpersonal, and listening skills essential
  • Ability to work independently
  • Acute attention to detail and analytical thinking skills
  • Ability to act and expand knowledge base
  • Ability to learn new things quickly and prioritize work

Certifications may include the following:

  • CompTIA A+, Network+, Security+, Cloud+
  • CompTIA Security+
  • CCNA Security
  • Global Information Assurance Certification (GIAC, any)

 

Key competencies include the following:

  • Disciplined in systems administration and operations
  • Good judgment & decision making
  • Strong situational analysis.
  • Specific technical knowledge (listed above)
  • Good communication skills (written and verbal) and interpersonal skills

Applicants:

  • Please send inquiries to systemsjobs@ciswired.com
  • and include “Systems Administrator” in the email subject line.
  • Local, in-state or regional candidates only

 

Information Security Administrator

Information Security Administrator

The Security Administrator is a role within the Information Security Department which handles many aspects of information security systems management and operations. This role’s responsibilities include day-to-day management of the information security systems and configuration management where applicable, including support, installation, and maintenance of infrastructure components. Additionally, this role will assist with the process to design, build, and deploy security software solutions. The role will also, from time to time, be called upon to assist with security policies, standards, strategies, risk assessments, investigations, audits, and other areas related to security.

 

Job Duties and Responsibilities:

  • Configure, maintain, operate, troubleshoot, and resolve issues with the following technologies:
    • Network- and host-based intrusion detection/prevention systems
    • Anti-malware protection
    • Web application firewalls
    • Public Key Infrastructure (PKI) system
    • Vulnerability management
    • Identity and access management
    • Security information and event management (SIEM) and log management systems
    • Risk management analysis
    • Cloud infrastructure providers
  • Report on and assist in determining the effectiveness of currently deployed security technologies
  • Assist in the evaluation of new security technologies
  • Assist in reviewing solution designs and evaluate compliance to applicable security standards
  • Assist in performing security audits and providing recommendations to mitigate risks
  • Assist in monitoring for compliance to security standards and policy
  • Support disaster recovery and business continuity work practices
  • Provide security awareness topics and training to end users as needed
  • Maintain hardware and software updates
  • Maintain asset inventories of all IT managed equipment

Qualifications (Education, Experience, Certifications & KSA):

  • 1 year of experience administering complex IT systems
  • Entry-level to intermediate firewall knowledge
  • Entry-level to intermediate IDS/IPS knowledge
  • Entry-level to intermediate virus protection
  • Knowledge of common protocols such as SNMP, HTTP, HTTPS, SMTP, NTP, LDAP, Kerberos,  and SFTP
  • Knowledge of virtualization technologies such as VMware
  • Basic understanding of information security best practices
  • Understanding of security incident investigation process
  • Basic understanding  of computer forensic analysis and network penetration testing.
  • Adaptable, flexible, patient, and professional even under tense situations
  • Ability to work in a fast paced often high-pressure environments
  • Strong attention to detail and excellent organizational skills
  • Excellent written, oral, interpersonal, and listening skills essential
  • Ability to work independently
  • Ability to work within deadlines
  • Acute attention to detail and analytical thinking skills
  • Ability to act and expand knowledge base
  • Ability to learn new things quickly and prioritize work

Certifications may include the following:

  • SSCP (Systems Security Certified Practitioner)
  • CompTIA Security+
  • CCNA Security (Cisco Certified Network Associate, Security concentration)
  • Global Information Assurance Certification (GIAC, any)
  • Offensive Security Certified Professional (OSCP)

Key competencies include the following:

  • Disciplined in systems administration and operations
  • Good judgment & decision making
  • Strong situational analysis.
  • Specific technical knowledge (listed above)
  • Good communication skills (written and verbal) and interpersonal skills

Applicants:

  • Please send inquiries to systemsjobs@ciswired.com
  • and include “Information Security Administrator” in the email subject line.
  • Local, in-state or regional candidates only

 

iQCX® Programmer

Department: Product and Engineering

Position Summary

The iQCX Programmer will work within a team of programmers, to implement and enhance customers’ business rules processes within the iQCX platform. While reporting to the ResRule team, you will function as an integral part of a Professional Services team, to complete standard implementations and bespoke projects, including development of rules and creation of tables. You will be responsible for determining size, scope, and feasibility of custom requests, and timely completion once customers sign off.

While Cornerstone’s goal is to develop products that are comprehensive and self-maintainable, the primary goal of the Professional Services team is to serve as an extension to those products, to provide custom solutions to those customers that need to operate outside the scope of the standard product offerings.
Qualified candidates must have a strong understanding of programming principles. IQCX ResRule development experience (and certification), along with advanced knowledge of top-down and object-oriented programming, is highly desirable. Experience or knowledge of Application Programming Interfaces is also desirable.

The ideal candidate will have a minimum of three to five (3-5)+ years working experience with iQCX and ResRule development.

 

Duties and Responsibilities:

  • Work within a team of experienced rule writers
  • Establish and maintain standardized practices for developing rules
  • Understand complex product business requirements
  • Develop Rules to meet requirements and follow standards
  • Attend a regular cadence of stand-ups to review progress and maintain communication with the team(s)
  • Participate in Product Technical Reviews

Knowledge, Skills, and Abilities:

  • 3- 5 years ResRules development experience
  • Travel technology integration experience
  • Strong knowledge of Travel Agency workflows
  • Strong knowledge of 1 or more GDS (agent desktop or back end)
  • Ability to grasp changing technology, and new applications
  • Highly motivated and able to work independently
  • Strict attention to detail/detail oriented
  • Ability to manage multiple projects concurrently
  • Strong written & verbal communication skills
  • Effective organizational and decision-making skills
  • Proven problem solving and research skills
  • Ability to work independently and accept accountability for actions
  • Ability to exercise good judgment and meet deadlines
  • Team player

 

Applicants:

Please send inquiries to Hiring Manager: Dan Kroeger at dkroeger@ciswired.com

and include “iQCX Programmer” in the email subject line.

Project Manager

Position Summary

The Project Manager will be responsible for coordinating and delivering implementation and projects for a growing technology company focused on the travel industry. This includes partnering with Delivery Consultants, monitoring and managing project timelines and deliverables, effectively communicating with project teams and customers, and partnering with legal, sales, product development and product support to achieve customer and Cornerstone objectives in order to deliver projects on time and within budget

Qualified candidates must have a strong understanding of Project Management methodologies and “best practice” procedures, as well as travel industry technical and operations knowledge, customer service principles, and excellent customer communication skills.

Duties and Responsibilities

(Other duties may be assigned as needed)

  • Project planning and implementation
  • Implement and manage change when necessary to meet project outputs
  • Manage and track day-to-day aspects of complex and multi-phase projects
  • Review and manage scope and deliverables
  • Manage and report on project timelines in order to deliver projects on time and within budget
  • Effectively apply our methodology and enforce project standards
  • Facilitate or attend Internal or External Project calls
  • Prepare for engagement reviews and quality assurance procedures
  • Identify, minimize, and mitigate risk exposure
  • Ensure project documents are complete, current, and stored appropriately
  • Manage project budget
  • Consult with clients on development, testing, and release of applications
  • Provide project update to the PMO Manager for issues, problems, trends, unusual occurrences
  • Strong analytical skills
  • Ability to deliver clear and concise communications
  • Ability to work independently
  • Other functions as required in the performance of Cornerstone daily business requirements
  • Work with multiple internal departments
  • Maintain a high level of customer satisfaction

Essential Position Functions

  • Ability to understand Cornerstone technology, customer applications, internal processes and procedures, and standards of performance.
  • Proficiency with MS Word, MS Excel, MS PowerPoint
  • Skilled at motivating internal/external teams and customers
  • Self-motivated and able to handle multiple priorities
  • Able to respond to a rapidly changing environment

Education and/or Experience

  • Two-Three years travel industry experience
  • College degree or equivalent industry experience
  • Project management experience
  • Experience with corporate travel industry preferred
  • Knowledge of corporate travel reservations application preferred
  • Knowledge of travel mid-office quality control application preferred
  • Knowledge of data management and reporting application preferred

Compensation:

Cornerstone Information Systems offers a benefits package to full-time employees including medical, dental, vacation, employee revenue sharing, and 401k. Cornerstone is an equal opportunity employer (EOE) and strongly supports diversity in the workforce.

Applicants:  Please send inquiries to Hiring Manager: Amy Burns at aburns@ciswired.com

and include “Project Manager” in the email subject line. 

Client Support Specialist

Department: Support Services
Reports To: Director of Application Support

Position Summary

As a Client Support Specialist you will be responsible for providing excellent customer service on all assigned Cornerstone Information Systems applications and solutions for a growing technology company focused on the travel industry. This includes providing technical assistance to customers upon request, courteously and promptly resolving customer questions and problems, documenting all related incident records, effectively communicating with Management and colleagues to achieve customer and Cornerstone objectives. You will be held accountable for the quality and responsiveness toward achieving high performance SLAs, managing and completion of strategic customer projects, incident management efficiency and overall customer satisfaction resolving service requests.

Qualified candidates must have demonstrated skills toward systems troubleshooting (hardware & software) and the ability to learn new application solutions (software) skills. Candidates must have excellent communication and documentation skills with the ability to engage in customer problems from creation to completion. Furthermore, travel Industry technical and operations knowledge is desired along with proven aptitude and experience with travel industry-based technology.

The ideal candidate will have a combination of education, training and experience that includes a minimum of three (3+) years working experience in a customer service related position, high-availability software environment, SaaS application operations, demonstrated travel industry experience or relevant service experience. An AS/BS degree or equivalent work experience is desired.

Duties and Responsibilities:

The responsibilities for the Client Support Specialist will include but not be limited to participation in the following areas:

  • Professionalism in all customer relationships
  • Telephone application support
  • Email application support
  • Manage information and incidents via Salesforce
  • Application Knowledge
    • Accuracy in resolving incidents
    • Contribute to the application knowledge-base
    • Contribute to colleague knowledge-base
  • Responsible for high quality and integrity of incident resolutions
  • Monitoring availability and performance of Cornerstone SaaS applications
  • Responsible for customer loyalty and retention

Knowledge, Skills, and Abilities:

  • Highly motivated and able to work independently
  • Strong work ethic with high standards of quality
  • Attention to detail / detail oriented
  • Ability to manage multiple support incidents concurrently
  • Travel operations industry experience
  • Strong written and verbal communication skills
  • Excellent relationship skills
  • Effective troubleshooting and decision-making skills
  • Professional and courteous
  • Proven interpretation, problem solving and research skills
  • Ability to accept accountability for actions
  • Team Player

Credentials and Experience:

  • Associates Degree (AS) and/or Bachelors Degree (BA / BS)
  • Three (3+) years related customer service experience
  • Equivalent combination of education and experience acceptable

Compensation:

Cornerstone Information Systems offers a benefits package to full-time employees including medical, dental, vacation, employee revenue sharing, and 401k. Cornerstone is an equal opportunity employer (EOE) and strongly supports diversity in the workforce.

To apply send resume to Cornerstone Information Systems, Systems Department, 304 W. Kirkwood Ave., Suite 101, Bloomington, IN 47404 or email to jobs@ciswired.com

Lead/Senior Data Software Engineer

Department: Engineering
Reports To: Director of  Engineering

Position Summary

Cornerstone Information Systems is searching for a full-time Lead/Senior Data Software Engineer for our Engineering team.  This position is ideally based in our Bloomington, IN headquarters, but we will consider a remote arrangement for the right candidate.

Cornerstone Information Systems , a growing technology company focused on the ever-changing dynamic travel industry, is looking for an experienced Senior/Lead Software Engineer to join our growing engineering team.  A successful candidate will act as a leader for software development efforts around Cornerstone’s data services platform including the design and development of a cloud-based data lake/analytics solution and an API management platform.

Duties and Responsibilities:

The responsibilities for the Lead/Senior Data Software Engineer will include but not be limited to participation in the following areas:

  • Design and develop application features as part of an Agile development process
  • Analyze and recommend architecture and technical enhancements
  • Mentor technical and non-technical team members

Knowledge, Skills, and Abilities:

  • 3-5+ years leading the development of large-scale data applications
  • Good verbal and written communication skills
  • Experience with AWS and/or Azure
  • Familiarity with containers (Docker, Kubernetes)
  • Familiarity with API management
  • Experience with Serverless technologies
  • Experience with modern web frameworks (ReactJS, Angular)
  • Experience with multiple programming/scripting languages such as C#, Java, Python, JavaScript

Preferred Credentials and Experience:

  • Must have a solid technical background coupled with the desire and ability to grasp skills quickly
  • Corporate Travel related experience
  • BS in Computer Science or related field or equivalent combination of education and experience

To apply send resume to Cornerstone Information Systems, Engineering Department, 304 W. Kirkwood Ave., Suite 101, Bloomington, IN 47404 or email to jobs@ciswired.com with “Lead Software Engineer” in the email subject line.

.Net Software Engineer

Position Summary

Cornerstone Information Systems seeks a Mid-level/Senior .Net Software Engineer for our Engineering team.  This position is ideally based in our Bloomington, IN headquarters, but we will consider a remote arrangement for the right candidate.

Cornerstone Information Systems is searching for a full-time C#/.Net Software Engineer to oversee and develop application functions for a growing technology company focused on the ever-changing, dynamic travel industry.  The ideal candidate will have a minimum of 3 years of full life cycle software engineering experience and demonstrated travel industry knowledge.

Duties and Responsibilities:

The responsibilities for the .Net Software Engineer will include but not be limited to participation in the following areas:

  • Working in a fast-paced environment to deliver on critical business initiatives
  • Apply coding and analytical skills in all phases of the software development life cycle
  • Analyze existing codes and designs
  • Maintain, debug and test applications as needed

Knowledge, Skills, and Abilities:

  • Knowledge of OOP concepts and component design
  • Good verbal and written communication skills
  • Excellent organizational, problem-solving, coding, unit testing and debugging skills
  • Experience with .Net technologies (ASP.NET, VB.NET, C#) and SQL
  • Experience with web development (HTML, JavaScript, CSS)
  • Experience with JSON and XML
  • Experience with web services (SOAP, RESTful)
  • Experience working in an Agile Scrum development environment

Preferred Credentials and Experience:

  • Corporate Travel related experience
  • Familiarity with Test-driven development (TDD)
  • Familiarity with multiple development/scripting languages (Java, C#, Python, JavaScript, etc.)
  • Familiarity with scaling large data sets
  • Bachelor’s Degree in Computer Science or related field of study

To apply send resume to Cornerstone Information Systems, Engineering Department, 304 W. Kirkwood Ave., Suite 101, Bloomington, IN 47404 or email to jobs@ciswired.com with “.Net Software Engineer” in the email subject line.