Think you would make a great addition to the team? Check out our open positions and send your cover letter and resume to jobs@ciswired.com.
We are always looking for great talent in the areas of engineering, sales and account management, and product management. If you do not see an open position posted below and you are interested in any careers at Cornerstone, please send your cover letter, resume and a brief description of your interested role to jobs@ciswired.com.
Information Security Analyst
We are seeking a skilled Information Security Analyst who is passionate about cyber security and is experienced in governance and compliance. In this role, you will be responsible for helping build a robust information security program as well as monitoring business practices, processes, and operations to identify and rectify any potential compliance risks. The successful candidate will have a strong analytical mindset, a keen eye for detail and a drive to stay ahead of evolving cyber risks.
Role and Responsibilities
- Oversee user access controls, ensuring that employees have appropriate access permissions based on their roles and responsibilities.
- Monitor security systems, logs, and alerts to identify potential security incidents.
- Conduct regular vulnerability assessments and penetration tests to uncover weaknesses in our systems.
- Analyze threat intelligence data to proactively identify emerging cyber threats.
- Collaborate with cross-functional teams to ensure security measures are integrated into projects and workflows.
- Respond to and manage security incidents, applying incident response best practices.
- Assist in the development and enforcement of information security policies and procedures.
- Evaluate and recommend security tools and technologies to enhance our security posture.
- Stay current with industry trends, emerging threats, and new technologies.
- Stay updated with the latest laws, regulations, and industry standards that apply to the organization’s operations.
- Conduct internal audits to ensure adherence to policies and regulations.
- Maintain accurate and up-to-date records of compliance efforts, audit findings, and corrective actions taken.
- FISMA assessments, System Security and Privacy Plan upkeep/maintenance
Qualifications
- Bachelor’s degree in information security, or a related field. We will also accept equivalent experience and certifications.
- Strong knowledge of information security principles, practices, and technologies.
- Familiarity with security frameworks, standards, and regulations (e.g., SOC 2, NIST 800-53, FISMA).
- Experience with security tools such as IDS/IPS, SIEM, antivirus, and vulnerability scanning tools.
- Excellent analytical and problem-solving skills.
- Ability to communicate complex technical issues to both technical and non-technical stakeholders.
- Relevant certifications (e.g., CISSP, CISM) are a plus.
- Knowledge of cloud security and emerging technologies is advantageous.
Please send inquiries to Hiring Manager: Brad Franklin at bfranklin@ciswired.com and include “Information Security Analyst” in the email subject line.
iQCX® Programmer
Department: Product and Engineering
Position Summary
The iQCX Programmer will work within a team of programmers, to implement and enhance customers’ business rules processes within the iQCX platform. While reporting to the ResRule team, you will function as an integral part of a Professional Services team, to complete standard implementations and bespoke projects, including development of rules and creation of tables. You will be responsible for determining size, scope, and feasibility of custom requests, and timely completion once customers sign off.
While Cornerstone’s goal is to develop products that are comprehensive and self-maintainable, the primary goal of the Professional Services team is to serve as an extension to those products, to provide custom solutions to those customers that need to operate outside the scope of the standard product offerings.
Qualified candidates must have a strong understanding of programming principles. IQCX ResRule development experience (and certification), along with advanced knowledge of top-down and object-oriented programming, is highly desirable. Experience or knowledge of Application Programming Interfaces is also desirable.
The ideal candidate will have a minimum of three to five (3-5)+ years working experience with iQCX and ResRule development.
Duties and Responsibilities:
- Work within a team of experienced rule writers
- Establish and maintain standardized practices for developing rules
- Understand complex product business requirements
- Develop Rules to meet requirements and follow standards
- Attend a regular cadence of stand-ups to review progress and maintain communication with the team(s)
- Participate in Product Technical Reviews
Knowledge, Skills, and Abilities:
- 3- 5 years ResRules development experience
- Travel technology integration experience
- Strong knowledge of Travel Agency workflows
- Strong knowledge of 1 or more GDS (agent desktop or back end)
- Ability to grasp changing technology, and new applications
- Highly motivated and able to work independently
- Strict attention to detail/detail oriented
- Ability to manage multiple projects concurrently
- Strong written & verbal communication skills
- Effective organizational and decision-making skills
- Proven problem solving and research skills
- Ability to work independently and accept accountability for actions
- Ability to exercise good judgment and meet deadlines
- Team player
Applicants:
Please send inquiries to Hiring Manager: Dan Kroeger at dkroeger@ciswired.com
and include “iQCX Programmer” in the email subject line.
Client Support Specialist
Department: Support Services
Reports To: Director of Application Support
Position Summary
As a Client Support Specialist you will be responsible for providing excellent customer service on all assigned Cornerstone Information Systems applications and solutions for a growing technology company focused on the travel industry. This includes providing technical assistance to customers upon request, courteously and promptly resolving customer questions and problems, documenting all related incident records, effectively communicating with Management and colleagues to achieve customer and Cornerstone objectives. You will be held accountable for the quality and responsiveness toward achieving high performance SLAs, managing and completion of strategic customer projects, incident management efficiency and overall customer satisfaction resolving service requests.
Qualified candidates must have demonstrated skills toward systems troubleshooting (hardware & software) and the ability to learn new application solutions (software) skills. Candidates must have excellent communication and documentation skills with the ability to engage in customer problems from creation to completion. Furthermore, travel Industry technical and operations knowledge is desired along with proven aptitude and experience with travel industry-based technology.
The ideal candidate will have a combination of education, training and experience that includes a minimum of three (3+) years working experience in a customer service related position, high-availability software environment, SaaS application operations, demonstrated travel industry experience or relevant service experience. An AS/BS degree or equivalent work experience is desired.
Duties and Responsibilities:
The responsibilities for the Client Support Specialist will include but not be limited to participation in the following areas:
- Professionalism in all customer relationships
- Telephone application support
- Email application support
- Manage information and incidents via Salesforce
- Application Knowledge
- Accuracy in resolving incidents
- Contribute to the application knowledge-base
- Contribute to colleague knowledge-base
- Responsible for high quality and integrity of incident resolutions
- Monitoring availability and performance of Cornerstone SaaS applications
- Responsible for customer loyalty and retention
Knowledge, Skills, and Abilities:
- Highly motivated and able to work independently
- Strong work ethic with high standards of quality
- Attention to detail / detail oriented
- Ability to manage multiple support incidents concurrently
- Travel operations industry experience
- Strong written and verbal communication skills
- Excellent relationship skills
- Effective troubleshooting and decision-making skills
- Professional and courteous
- Proven interpretation, problem solving and research skills
- Ability to accept accountability for actions
- Team Player
Credentials and Experience:
- Associates Degree (AS) and/or Bachelors Degree (BA / BS)
- Three (3+) years related customer service experience
- Equivalent combination of education and experience acceptable
Compensation:
Cornerstone Information Systems offers a benefits package to full-time employees including medical, dental, vacation, employee revenue sharing, and 401k. Cornerstone is an equal opportunity employer (EOE) and strongly supports diversity in the workforce.
To apply send resume to Cornerstone Information Systems, Systems Department, 304 W. Kirkwood Ave., Suite 101, Bloomington, IN 47404 or email to jobs@ciswired.com