It costs a lot of money to manage a queue of reservations.

… And managing this process is not a revenue generating activity for your agents. Agents should not be bogged down with routine, predictable tasks. Even just triaging the queue is a long, complicated, and burdensome.

With Schedule Change Manager™ (SCM), you can speed up your workflow so that you can provide better customer service and process way more PNRs than ever possible when using the manual processes.

Eliminate common and human errors, and free up your agents to take care of what really matters – your travelers.

How SCM Works

Consistency

Eliminate human error and ensure consistency between all PNRs

Speed

Schedule changes can be processed in mere seconds. Quicker response time allows clients to know there’s a reservation change sooner.

Communication

“At a glance” schedules, “click to accept” emails, and upgrade notifications sent to travelers save everyone time and make your traveler interactions easy and painless.

* Bureau of Transportation Statistics (BTS) 2021 – 2022