Cornerstone Risk Messenger™
Travelers need the most current information on health risk as they travel in a post-COVID world. Companies need more control and data to navigate rapid changes. This creates an added burden on corporate travel offices and travel management agencies at a time when resources are stretched thinner than ever.
Cornerstone Risk Messenger is an automated communication tool that alerts and educates travelers regarding risk levels with personalized notifications during their trips and according to their destinations. Travelers receive communications from you regarding health policy, destination risk updates, and at other specified risk related triggers.
Risk Messenger Works For Both Corporate And Leisure Travel
Customize communications based on traveler profiles and destinations.
Information is updated throughout the trip and contains just what travelers need to know, right when they need to know it. Agencies, TMCs and corporate clients can tailor the communications and choose how often and exactly when the messages are sent. And Risk Messenger integrates smoothly into agency operations, making the entire process efficient, cost-effective and easy to scale.
Risk Messenger delivers the most current travel risk information in personalized communication tailored to each traveler throughout their trip. This workflow can be integrated with any iQCX workflow.
Risk Messenger Provides:
- Travel risk levels for departure and arrival locations
- Relevant and timely details of their internal travel and expense policies
- Quarantine or testing requirements
- Business openings and restaurant restrictions
For corporate travel, simply combine Risk Messenger with Cornerstone’s Policy Compliance Manager™ to unlock the following:
- Return to work procedures on arrival home
- Automated routing for internal notification and pre-trip approval
- Advanced health risk analytics
Risk Messenger FAQs
WHAT KIND OF INFORMATION COMES IN THE RISK MESSENGER EMAIL
The email provides both summary and detail information about Covid-19 risk factors at the associated trip destination. These include Health Summaries, Restrictions, mask requirements, etc.
DOES RISK MESSENGER PROVIDE OTHER RISK INFORMATION ABOUT A TRIP DESTINATION?
Not at this time.
HOW DOES RISK MESSENGER DETERMINE MY DESTINATION AND WHEN TO SEND OUT EMAILS?
DESTINATION OF THE TRIP: We use similar connection logic to O&D – if the stopover is less than X hours it is a connection and we would not send emails about that destination.
Email timing is configurable during your setup process. It can be either hours or days before departure.
IF I’M ONLY GOING TO ATLANTA, WHY AM I RECEIVING INFORMATION ABOUT OTHER STATES IN SOME OF THESE ANSWERS?
The heath information is sent to Cornerstone by Risk Information Provider Sitata. They tag the information as a “state level” or “country level” answer. For certain questions, their response displayed may be at a country level (all of USA for example) as there may not have been specific state level information returned by Sitata so we provide the country level answer returned by Sitata even though it may be a bit broad.
WHAT IS THE CUSTOMER ALLOWED TO CUSTOMIZE IN THE EMAIL DURING SETUP?
The customer is allowed to choose which questions they wish to display in the email. They may also choose that a question only be displayed for international trips or domestic.
– The customer has flexibility as to how the signature is displayed, etc.
WHAT ISN’T THE CUSTOMER ALLOWED TO CUSTOMIZE?
The customer cannot modify:
- the contents of any of the responses
- disclaimer language
WHO SENDS THE RISK MESSENGER EMAILS?
The emails are sent by Cornerstone (similar to an itinerary) and branded with the TMC logo
IS THERE A PLAN TO INCLUDE DIFFERENT TYPES OF RISK INFORMATION IN THESE EMAILS IN THE FUTURE?
We are strongly considering this in a future release.
Risk Messenger EULA (End User License Agreement) Questions
DO ALL TRAVELERS NEED TO INDIVIDUALLY SIGN A EULA BEFORE RECEIVING A RISK EMAIL?
Yes, before a Risk Messenger email can be sent to a traveler, they must individually agree electronically to a EULA.
CAN THE COMPANY OR TMC SIGN ON BEHALF OF A TRAVELER?
No. The individually signed EULA is a contractual agreement between Cornerstone and Sitata. Cornerstone agreed to have each traveler individually sign a EULA prior to receiving information.
WHAT IS THE PROCESS TO GET A TRAVELER TO AGREE TO A EULA?
The system will send out an email and the user will click on a url and be taken to a web site for acceptance. Then the system sends a confirmation email and the process is complete.
DO I ONLY HAVE TO ACCEPT THE EULA ONCE?
Yes. Once you sign up, the system stores your email so it will recognize you in the future.
IS THERE AN UNSUBSCRIBE FEATURE?
Not at this time.
IF ONE OF MY TRAVELERS DECLINES THE EULA, WILL THEY BE ABLE TO ACCEPT IT LATER?
Yes. please contact Cornerstone Delivery Services for assistance in accomplishing this.
Cornerscoops – Risk Messenger
Join Tom Ruesink and Mark Abdoo of Cornerstone for a discussion of Risk Messenger below: