Cornerstone Information Systems Announces New and Enhanced Solution for Ticket Tracking

Bloomington, Indiana (April 23, 2019) – Cornerstone Information Systems® today announces its new and enhanced TicketTRAK™ technology for tracking unused tickets.

Tracking unused airline tickets remains a big challenge for travel companies. Cornerstone research indicates that five percent to ten percent of a corporation’s total air spend is associated with unused tickets, and more than 80 percent of all unused tickets can be recovered through proper management. TicketTRAK is here to help travel companies do just that.

“Travel companies look for ways to save money for their customers, and TicketTRAK delivers that,” said Cornerstone CEO Mat Orrego. “Ignoring unused tickets leaves money on the table that can be put toward new and additional travel.”

TicketTRAK fits easily into a travel agency’s workflow and operates in the background. The technology provides automated loading, tracking, and monitoring of ticket status, both pre and post-travel up to the time of expiration. Cornerstone’s technology enables the loading of specialty ticket types such as MCOs and non-BSP/ARC transactions. Additionally, the solution provides a single view of ticket status across multiple GDS sources and enables broadcast reporting to clients.

“TicketTRAK helps our travel management customers ensure that their clients get the most value from every dollar they spend on airline tickets,” said Kyle Moser, Vice President of Product Strategy and Development at Cornerstone Information Systems. “And, by leveraging their existing workflows and automation, we help them deliver this value without additional work. We had to make sure that our technology fit right into our customers’ existing processes.”

Even more critical for travel companies, Cornerstone sends point of sale alerts to agents to identify travelers with potential unused ticket savings opportunities. Cornerstone layers in robust business intelligence visualizations through the TravelOptix® platform for reporting and analytics.  These are integrated with existing reservation log, queue, and detailed views. TicketTRAK also automates reporting for distribution to internal teams and customers.

To learn more about TicketTRAK, please click here.

To learn more about Cornerstone Information Systems or to set up an interview with Cornerstone experts, please contact Lauren Wolters ( or visit