Platform / Operations / Unused Tickets

Track and manage
unused tickets

Companies are losing 5 – 10% of total air spend to expired unused tickets
Unprecedented travel disruption events continue to drive unused ticket volumes
Operational headaches and inexperienced staff increase costs
NDC and supplier direct channels add to operational overhead
Errors, debit memos and unused ticket expirations drive up losses

Connect with us and learn how we can unlock your company’s value

40 to 70%

Increase in unused ticket recovery

10%

Recover up to 10% in total air spend

30
min

Reduction in work on average

Benefit Case

A client spending $5 million annually on air travel could be leaving $500,000 of unused tickets on the table

The solution

Easy to implement
Powerful cross-GDS ticket view
Automated loading, tracking and monitoring of ticket status pre- and post-travel up to expiration

Seamless integration into agency workflow and automation tools
Compatible with major booking tools
Powerful, automated reporting for internal teams and customers

“Manually tracking our unused tickets was unscalable at best, and that was before the COVID crisis hit. The pandemic really put into perspective how much we needed to automate this function, and I can’t even begin to tell you how much it’s paid off!”

Cornerstone Client

Unused tickets are tracked and their status updated at each point pre- and post-ticketing

Features

Deliver at scale

Access to credits the day after cancellation
Supports specialty ticket types like MCOs and non-BSP/ARC transitions
Automated workflow routing
Notifications sent to OBT or customer queues
Reduces manual overhead by autotracking expiration dates and updating airline databases
Robust business intelligence visualizations & reporting
Taxes and fees broken out for easier VAT recovery