Conquer schedule change chaos
- Changing demand patterns and systems interruptions are driving schedule change disruptions
- One in five US domestic flights is subject to schedule changes
- Manual schedule change processing can take from 15 to 30 minutes each and increase error rates
- NDC increases support time for customers and agents
- Customer satisfaction drops when schedule changes aren’t managed effectively
Connect with us and learn how we can unlock your company’s value
Benefit Case
A survey by Sabre showed that a single US domestic schedule change can take 15-30 mins to work
The solution
- Automates schedule changes to optimize workflow
- Changes response time from minutes to seconds with click-to-accept emails and notifications
- Eliminates human error and ensures consistency between all bookings
- Frees agents to focus on more important tasks and customer service
Features
Schedule change solutions
- Automated schedule change management
- Speedy schedule change processing
- Consistency between all records
- Efficient communication with travelers via “at a glance” schedules, “click-to-accept” emails, and upgrade notifications
- Error eliminations
- Quick response time notification for schedule changes
- Easy traveler interaction
- High volume processing
- Efficient queue management
- Debit memo monitoring
- Account-specific business rules
Benefits
Seamless automation
- Increased productivity with workflow automation
- Improves accuracy by eliminating human errors
- Enhanced customer service with quicker response times
- Reduced operational costs and revenue loss
- Automated notifications
- Speeds up workflow and allows for higher volume record processing
- Eliminates errors and improves record consistency
- Improves compliance with business rules
- Scalable for high volumes
Get In Touch
Schedule a discovery call today
Technical support: support@ciswired.com or +1 (888) 778-0897
