TicketTRAK Now Tracking Multiple Expiration Date Sources

Announcing a NEW FUNCTIONALITY for all TicketTRAK users!

TicketTRAK can now track ticket expiration dates based on carrier, policy, or custom inputs.

Ticket expiration dates were far less complicated before COVID struck. Most tickets simply expired one year from their issue date. During COVID, the majority of carriers extended that to two years. Now, as travel recovers, many airlines are revisiting their ticket expiration dates and changing their terms and usage conditions. It’s not so straight forward anymore.

That’s why we’re upgrading TicketTRAK to be able to account for updated airline ticket expiration policies :

  • Monitor ticket expiration dates for our top 6 carriers. These airlines account for over 80% of all open tickets
  • Implement your own expiration policies if you have negotiated them with different suppliers
  • Set custom expiration dates on your tickets

For a detailed list of changes, see below:

TicketTRAK Expiration Dates Product Enhancement

1. TicketTRAK Expiration Date Logic

Initial Product Design (Pre-COVID) was that all E-Ticket Expiration Dates were set to One Year from Date of Ticket Issuance. This was consistent with Industry Standard Policies. There was No Ability to alter the Expiration Date on E-Tickets since Expiration Dates were standard.

During COVID – Carrier Policies Changed Immediately to Extend Expiration Dates.  Cornerstone made a mass database update to extend Expiration Dates to two-years and applied both to all existing E-Tickets as well as newly issued E-Tickets processed by TicketTRAK.

NOW: COVID Recovery – Carrier Policies have become fluid and will likely remain fluid for the immediate future. Because of this, the blanket two-year extension is no longer satisfactory. Expiration Date Policies are also not consistent among Carriers anymore, and Carrier Policy Changes affect Expiration Dates for E-Tickets already in TicketTRAK Base.

2. TicketTRAK Solution

There are four parts to the TicketTRAK Solution, presented here as 2a – 2d:

2a.   New System Table maintained by Cornerstone

  • Initially, we will house the Top 6 Domestic Carriers’ Expiration Date Policies based on issue date and/or travel date.
  • Additional Carrier Policies will be added as they become available and are verified.
  • The New System Table will apply to new E-Tickets coming in, or existing PNRs resubmitted to the TicketTRAK module.

Initial Policies For The New System Table:

  • American Airlines
    • All tickets issued before 9/30/20 for travel between 3/1/20 and 3/31/21 expire on 3/31/22
  • Delta Airlines
    • All tickets expiring in 2021 and all new tickets purchased in 2021 have been extended and will expire on December 31, 2022
  • United Airlines
    • Tickets issued between 5/1/19 and 3/31/21 expire on 3/21/22.
    • Tickets issued after 4/1/21 expire one year after issue date
  • JetBlue Airways
    • For unused tickets left in open status that were purchased before June 1st, 2020 with an original travel date between February 27th, 2020 and June 30th, 2020 the ticket is valid for exchange until December 31st, 2021.
    • Travel must be completed by June 30th, 2022. 
    • Tickets issued after June 1st, 2020 will expire 12 months from their date of issue.
  • Alaska Airlines
    • Tickets purchased on or after January 1, 2021 will expire one year from the date of issue.
  • Hawaiian Airlines
    • Any ticket purchased on or after Jan. 1, 2021 is valid for up to one year from the original date of purchase.
    • Tickets purchased between March 1 and Dec 31, 2020 – Valid for up to two years from original date of purchase.

2b.   iQCX Portal – TicketTRAK Form – Update Expiration Date

TicketTRAK Clients now can update the Expiration Date of E-Tickets using the iQCX Portal TicketTRAK form:

* all information in the above table is “dummy data” and does not reflect real tickets or personal information of any clients.

2c.   Include Expiration Date in TT/ADD- Remark

  1. TicketTRAK clients can now pass through an expiration date to override TicketTRAK Module Defaults
  2. There is an optional field after the Ticket Type to store value from the remark:
    • TT/ADD-001-2176582549-257.50 USD-02APR21-RECLOC-EXP 02APR22
  3. When the TT/ADD- contains BOTH RECLOC and -MCO indicator, the -EXP date would not likely fit in one remark. In this case, the secondary TT/ADD- remark would be used for that ticket number:
    • Example – carrier granted a few months extension for them to use this MCO issued 3/4/2020:
      1. TT/ADD-279-5057087099-257.20 USD-04MAR20-RECLOC-MCO
      2. TT/ADD-279-5057087099-EXP 04SEP21

2d.  Update Expiration Data using TT/UPDATE- Remark

The remark will look like this: TT/UPDATE-[carrier]-[tktNumber]-EXP [mm/dd/yyyy]

  • Example – TT/UPDATE-006-1234567890-EXP 09/04/2021