New TicketTRAK Update Coming Soon


New TicketTRAK Expiration Date Functionality Coming Soon

TicketTRAK will soon track ticket expiration dates based on carrier, policy, or custom inputs.

Ticket expiration dates were far less complicated before COVID struck. Most tickets simply expired one year from their issue date. During COVID, the majority of carriers extended that to two years. Now, as travel recovers, many airlines are revisiting their ticket expiration dates and changing their terms and usage conditions. It’s not so straight forward anymore.

That’s why we’re upgrading TicketTRAK to be able to account for updated airline ticket expiration policies :

  • Monitor ticket expiration dates for our key 20 carriers. These airlines account for over 80% of all open tickets
  • Set custom expiration dates on your tickets

For a detailed list of changes, see below:

TicketTRAK Expiration Dates Product Enhancement

1. TicketTRAK Expiration Date Logic

Initial Product Design (Pre-COVID) was that all E-Ticket Expiration Dates were set to One Year from Date of Ticket Issuance. This was consistent with Industry Standard Policies. There was No Ability to alter the Expiration Date on E-Tickets since Expiration Dates were standard.

During COVID – Carrier Policies Changed Immediately to Extend Expiration Dates.  Cornerstone made a mass database update to extend Expiration Dates to two-years and applied both to all existing E-Tickets as well as newly issued E-Tickets processed by TicketTRAK.

NOW: COVID Recovery – Carrier Policies have become fluid and will likely remain fluid for the immediate future. Because of this, the blanket two-year extension is no longer satisfactory. Expiration Date Policies are also not consistent among Carriers anymore, and Carrier Policy Changes affect Expiration Dates for E-Tickets already in TicketTRAK Base.

2. TicketTRAK Solution

There are four parts to the TicketTRAK Solution, presented here as 2a – 2d:

2a.   New System Table maintained by Cornerstone

  • Currently, we house our Key 20 Carriers‘ Expiration Date Policies based on issue date and/or travel date.
  • Additional Carrier Policies will be considered and verified as they become available.
  • Our System Table will apply to New E-Tickets captured, or existing PNRs resubmitted to the TicketTRAK module.

Current Policies For The New System Table:

  • American Airlines
    • Tickets issued between 12/31/2018 and 9/30/2020 for travel between 3/1/20 and 3/31/21 expire 3/31/2022
  • Delta Airlines
    • Tickets issued between 3/1/2019 and 2/29/2020 expire two years from date of issue
    • Tickets issued between 3/1/2020 and 12/31/2021 expire 12/31/2022
  • United Airlines
    • Tickets issued between 5/1/2019 and 12/31/2021 expire 12/31/2022
  • Alaska Airlines
    • Tickets issued between 2/27/2020 and 4/30/2021 for travel between 2/27/2020 and 3/31/2022 expire 3/31/2022
  • Hawaiian Airlines
    • Tickets issued between 3/1/2020 and 12/31/2020 expire two years from date of issue
    • Tickets issued before 2/29/2020 for travel between 3/1/2020 and 2/28/2021 expire 5/31/2022
  • Jet Blue
    • Tickets issued before 5/31/2020 for travel between 2/27/2020 and 6/30/2020 expire 12/31/2021
  • Lufthansa
    • Tickets issued between 3/1/2019 and 7/31/2021 for travel between 2/1/2020 and 8/31/2021 expire 7/31/2022
  • British Airways
    • Tickets issued between 3/1/2019 and 3/2/2020 for travel before 2/28/2021 expire 9/30/2023
    • Tickets issued after 3/3/20 for travel before 8/31/2022 expire 9/30/2023
  • Emirates
    • Tickets issued before 3/31/2021 for travel before 12/31/2021 expire three years from date of issue
    • Tickets issued after 4/1/2021 expire two years from date of issue
  • Turkish Airlines
    • Tickets issued between 3/21/2020 and 5/20/2020 expire 12/31/2021
  • Air Canada
    • Tickets issued after 3/1/2019 expire two years from date of issue
  • Qatar Airways
    • Tickets issued between 3/1/2019 and 8/31/2021 expire two years from date of issue
  • Avianca
    • Tickets issued before 12/31/2020 expire 12/31/2021
  • Copa
    • Tickets issued before 8/31/2020 for travel before 6/30/2021 expire 12/31/2021
  • Singapore Airlines
    • Tickets issued before 3/15/2020 for travel between 1/24/2020 and 3/31/2021 expire 12/31/2021
  • Qantas
    • Tickets issued before 7/31/2021 expire 12/31/2023
  • Malaysia Airlines
    • Tickets issued for travel between 1/1/2020 and 10/30/2021 expire 12/31/2022
  • Garuda Indonesia
    • Tickets issued before 7/5/2021 expire 12/31/2023
  • Cathay Pacific
    • Tickets issued between 3/9/2020 and 12/31/2021 expire 12/31/2022
  • Swiss Airlines
    • Tickets issued before 7/31/2021 for travel between 2/1/2020 and 8/31/2021 expire 7/31/2022

2b.   iQCX Portal – TicketTRAK Form – Update Expiration Date

TicketTRAK Clients now can update the Expiration Date of E-Tickets using the iQCX Portal TicketTRAK form:

* all information in the above table is “dummy data” and does not reflect real tickets or personal information of any clients.

2c.   Include Expiration Date in TT/ADD- Remark

  1. TicketTRAK clients can now pass through an expiration date to override TicketTRAK Module Defaults
  2. There is an optional field after the Ticket Type to store value from the remark:
    • TT/ADD-001-2176582549-257.50 USD-02APR21-RECLOC-EXP 02APR22
  3. When the TT/ADD- contains BOTH RECLOC and -MCO indicator, the -EXP date would not likely fit in one remark. In this case, the secondary TT/ADD- remark would be used for that ticket number:
    • Example – carrier granted a few months extension for them to use this MCO issued 3/4/2020:
      1. TT/ADD-279-5057087099-257.20 USD-04MAR20-RECLOC-MCO
      2. TT/ADD-279-5057087099-EXP 04SEP21

2d.  Update Expiration Data using TT/UPDATE- Remark

The remark will look like this: TT/UPDATE-[carrier]-[tktNumber]-EXP [mm/dd/yyyy]

  • Example – TT/UPDATE-006-1234567890-EXP 09/04/2021