Cruise Line Automations
Is Your Cruise Line Missing The Boat?
Thousands of cruise ship passengers and crew depend on each other to arrive on time.
But flight schedules to the departure points are undependable. Dozens of passengers can get delayed or rescheduled from a single flight—and the ship can’t wait.
Do More With Less
Cornerstone’s cruise line automations streamline the process of managing flight delays, automating most functions, and prioritizing the rest for your customer service team’s personalized attention. Here’s how:
Automatic Quality Control
Passengers and crew book through your air/sea group as usual. Our API connects to your system and passes the flight booking to Cornerstone for QC, file finishing, validation, and more. At the ideal moment, Cornerstone issues the flight ticket to your passenger.
Automatic Problem Solving
If an airline schedule changes, Cornerstone automatically compares the new schedule to your cruise ship departure time. If the new flight time works, our system adjusts the booking and notifies the passenger. If the new flight time doesn’t work, Cornerstone adds the issue to your customer service queue, improving the workflow for your team.
Automatic Problem Solving
If an airline schedule changes, Cornerstone automatically compares the new schedule to your cruise ship departure time. If the new flight time works, our system adjusts the booking and notifies the passenger. If the new flight time doesn’t work, Cornerstone adds the issue to your customer service queue, improving the workflow for your team.
For 30 years, Cornerstone has provided the tools and service behind the scenes of millions of automated bookings for the biggest brands in the industry. Our suite of tools automates QC, file finishing, ticket issuance, seat changes, unused ticket management, corporate policy compliance, trip improvement, communications, and more.
Contact Us today to start optimizing your air/sea group’s efficiency!
The Cornerstone Difference: Renowned Customer Service
The family-feeling and connectivity with Cornerstone means so much to me. I’m a long-term, loyal, dedicated client because of the wonderful relationship I have with all of you.
For 30 years, Cornerstone has provided the tools and service behind the scenes of millions of automated bookings for the biggest brands in the industry.
Cornerstone at Work: Do More With Less!
Our agents can be travel consultants now, not machines matching tickets with people.