The cat’s out of the bag, and now we can give you a sneak peek at a game-changing new product for travel managers and travelers.
We presented 4site™, our new predictive intelligence product, to industry leaders at Phocuswright as part of the Travel Innovation Summit Launch, an event designed specifically for established companies to launch innovative new products.
Why the need?
Before we get into the nitty-gritty of 4site, first let’s talk about the “why.” Our aim, in the simplest terms, is to give travel managers the tools they need to offer superior service levels. We are constantly brainstorming ways to make that service better and less costly to achieve, while automating everything we can. One of the biggest challenges that we all deal with today is travel disruptions.
In the past 12 months, more than one million flights were delayed and travelers lost 65 million minutes of time waiting on delays. That’s time that could be spent on the job,
When we began developing 4site, we did so with the goal of returning some of that time to travelers and their companies, while simultaneously reducing the operational cost of providing automated services.
What 4site does
4site predictive intelligence offers a flexible platform that not only monitors trips but also looks for “events” that are opportunities to increase service levels. The tool provides the best options at the best time so that travel managers can make better decisions. This is necessary because we know that every single second that goes by changes the options that are available and the chances of improving a traveler’s trip. Options we had in the morning don’t exist at lunch; instead, there is a completely new set of options to review and evaluate. And when you spend your time continuously checking the options, your time is used to manage the chaos.
4site bridges the information gap that exists between the live trip and what an agent can see and access in a typical booking environment. The mobile-enabled platform shows travel managers real-time information, pinpoints problems such as delays and accesses GDS and reservations systems to navigate the changes. Additionally, the chat feature allows the travel manager to communicate with the traveler in real time about delays and the need for changes to reservations. It can all be taken care of before any time is lost at all.
4site screen flow pulls together the predictive information, the reservations data, and the ability to chat in real time into one easy-to-use platform. The platform keeps all options available and always updated for all travelers you have on the road. Details that can be targeted and adjusted using 4site include seat/meal options, rental cars, trains, layover times, directions, flight options, and hotel options. The mobile app feature allows travelers to view their itineraries and connect directly with agents.
What travelers need to be more satisfied
What we know about modern business travel is that travelers are generally satisfied except when it comes to airport security, flight delays, and airline fees. Forty-five percent of business travelers cite airline delays as an area of frustration, per the 2015 GBTA Business Traveler Sentiment Index™. Adopting a platform that proactively eases traveler frustration with delays and reduces time lost on the road reaches travelers exactly where they are hurting and elevates your service substantially.
Want to learn more?
We currently have 4site in market with several early adopters and will launch the solution to the broad market in early 2017. If you want to make sure your company is ahead of the curve with this differentiating service, contact us today.